The leadership, management and governance of Joymac Care assures the delivery of high-quality person-centred care, supports learning and innovation, and promotes an open and fair culture. The organisational structure consists of a Chief Executive Officer, Director of Operations, Financial Controller, Registered Manager, Team Leader and Support staff. There is an on-call system providing 24-hour support to the team. The Registered Manager is responsible for ensuring the delivered services complies with required CQC registration requirements, including the submission of notifications and any other legal obligations. Joymac Care Management and staff have support available from a Resource Ring of Managers, which enables them to remain fully focused on supporting the individuals within the service. This support enables staff to closely uphold values that include involvement, compassion, dignity, independence, respect, equality and safety as well as being role models for staff. Resource Ring support includes: -
- Chief Executive Officer responsible for the Funding, Resourcing, Vision, Values and Direction of the organisation
- Director of Operations responsible for overseeing and directing the overall operations, quality assurance of services delivered within Joymac Care
- Financial Controller – carrying out finance audits and supporting Service Managers to manage finances and ensure the risk of financial mismanagement/abuse is minimised
- Outsourced HR Service - providing technical and legal advice to the workforce
- Outsourced Learning and Development Service - supporting staff to access training and
Development .
- Governance Board - establish a framework within which Joymac Care can demonstrate accountability for continuously improving the quality of services, taking corporate responsibility for performance and providing the highest possible standard of social care.
We understand that governance is the recognition and maintenance of good practice, learning from mistakes and improving quality of services provided to people that use our services. It is also a framework through which Joymac Care is accountable for continually improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence in care flourishes. We believe that there is no single task which is governance, but there are a series of processes which build up the picture that is governance. These processes can be used by managers and staff to help improve and deliver high quality services.